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Terms and Conditions for Your oke baji Account

These terms govern how your account works on oke baji — from how you deposit using bKash, Nagad, or Rocket, to how we handle withdrawals, disputes, and account suspension.

Account Eligibility RequiredLocal Law and Region ApplybKash, Nagad, Rocket CoveredAccount Suspension Rights ReservedTerms Subject to Change
oke baji Terms and Conditions for Your oke baji Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

oke baji uses encrypted connections across the platform and stores account credentials using industry-standard hashing. When you deposit via bKash, Nagad, or Rocket, the transaction is verified against the wallet number on your account before funds are credited — this step protects both sides. We retain account and transaction data for the period required under applicable regulations, after which inactive records are deleted or anonymised. You can request a copy of the data we hold on your account by contacting support with your registered mobile number. If you want to update your registered wallet details, submit the request through account settings and complete the re-verification step.

Data Retention

We keep your account and transaction records for the period required by applicable regulations. After that window closes, inactive data is deleted or anonymised in line with our internal data policy.

Wallet Verification

Every bKash, Nagad, and Rocket transaction is checked against your registered wallet number before it clears. A mismatch pauses the transaction until you confirm your details through account settings.

Account Security

Your account is protected by password hashing and OTP verification on login. If you notice unfamiliar activity, contact support immediately — we can lock the account while we investigate.

Data Access Requests

To see what data we hold on you, contact our support team with your registered mobile number. We process access requests within the timeframe required under applicable local regulations.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute, our support team handles account and policy questions directly. You can reach us through live chat inside your account dashboard, by email, or through our Bangladesh support line. We aim to respond to terms-related queries within one business day — complex account disputes may take longer depending on the verification steps involved.

Live Chat Open your account dashboard and tap the chat icon. Live chat is the fastest path for terms clarifications and account-level disputes during supported hours.
Email Support Write to our support address for formal terms queries or documented disputes. Include your registered mobile number so we can locate your account quickly.
Account Help Centre Our help centre covers the most common terms questions — account suspension, wallet verification steps, and what happens when a transaction is flagged.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — account eligibility, how disputes get resolved, and what happens when wallet details don't match.

You can open an account if you meet the age requirement set by your local law and live in an eligible region. Access depends entirely on whether our services are permitted where you are — check your local regulations before registering.

Contact support through live chat or email with your account details and the transaction reference. We'll review the record against our payment logs for bKash, Nagad, or Rocket and respond within one business day for most cases.

We can update these terms when services change or regulations require it. We'll notify you via your registered contact before changes take effect. Continuing to use your account after that period means you accept the updated terms.

Suspension means your account is temporarily restricted, usually because of a verification issue or a suspected breach of fair-use rules. Email support with your registered mobile number to start the appeal process — we review each case individually.

Go to account settings, select the wallet section, and submit a change request. You'll need to complete a re-verification step before the new number is active — this protects your account from unauthorised wallet changes.

The core terms apply regardless of which local wallet you use. Wallet-specific rules — like the requirement that your registered mobile number matches your bKash, Nagad, or Rocket account — are detailed in the payments section of these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.